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Merchant Policy

MERCHANT POLICY

 

ORDER CANCELLATION
Once An Order Has Been Placed, We Try To Get The Order Shipped Out To You ASAP. Usually With-In 2 Hours Of The Order Being Placed. That Leaves A Small Window Of Time For You To Get An Order Cancelled. If You Need To Cancel An Order, Please Contact Us Within 2 Hours Of Placing The Order. Once An Order Has Entered The Shipping Process, We Will Not Be Able To Cancel It. If Your Credit Card has been charged for the order, You will be subject to a 6% CC Usage Fee. You Can Return The Order To Us As Per Our Return Policy Stated Below.

FACTORY ORDER PARTS
Factory Order Parts Are Considered Special Order Parts And Your Credit Card Is Charged At The Time Of You Placing Your Order With Us!

PRIVATE POLICY
D&D Appliance Parts.com does not or will not willingly or knowingly sell, trade, or use our Customers Contact Information or Credit Information for any purpose other than the Business Between D&D Appliance Parts and that Customer!

SHIPPING LIMITS:
D&D Appliance Parts Ships to the Continental United States at Rates Posted On Website.
Alaska & Hawaii At Normal Fees:
We ship via USPS & UPS.

CUSTOMER GUARANTEE:
You can be assured that D&D Appliance Parts Sells Only New Parts!

RMA FORM:
Return Merchandise Authorization

1) Print Form         
Click Here for Form
2) Fill Out Form
3) Send us Properly Filled out Form with Returned Merchandise
OUR RETURN POLICY IS LISTED ON THE RMA FORM

REFUNDS CAN TAKE UP TO 3 WEEKS TO PROCESS!
Due To Distributor Restrictions, It Can Take As Long As 3 Weeks To Process Refunds To Your Credit Card!

OUR WARRANTY REPLACEMENT POLICY IS LISTED ON THE RMA FORM
NO REFUNDS GIVEN AFTER 30 DAYS FROM ORDER SHIP DATE:

Our Mailing Address and UPS Address are on the RMA Form.
Sorry, No Part(s) Returns Will Be Accepted After 30 days From Date of Shipment To Customer.
PARTS RETURNED AFTER 30 DAYS ARE TO BE CONSIDERED FOR WARRANTY REPLACEMENT ONLY!!

NON-REFUNDABLE PARTS:
We Do Not Accept Returns On Parts that have been Attached, Installed or Damaged by Customer!
THOSE PARTS MIGHT BE CONSIDERED FOR WARRANTY REPLACEMENT ONLY!!
Special Order Parts are Not Refundable!

WARRANTY LIMITS:
90 Days From Date of Shipment To Customer.

PARTS DAMAGED IN TRANSIT:
If You Receive a Part(s) that has been Damaged in Transit:
1.) Immediately Contact the Shipping Company (UPS, Fed-Ex, USPS) with Your Information.
2.) Contact Us via Email of Phone -(941)639-1978 Between The Hours Of 9am-Noon Eastern Time Monday - Friday (Have your order information on hand)
3.) Once the Damage Claim Process has been Started, We Will Make Arraignments To Have A Replacement Part(s) Shipped to You.

WE DO NOT ACCEPT THE FOLLOWING TYPE OF RETURNS:
1.) For Parts Damaged By The Customer.
2.) Shipped to us By The Customer (that have been damaged in transit to us!)
Customer is Responsible For item(s) Once they Receive them from us!
INSURE YOUR RETURNS AND PACK THEM ACCORDINGLY!

WATER FILTER / ACCESSORIES NOTE:
As of January 1st. 2006, Water Filters Are Now Classified As An Accessory Part Which Means:
The Manufacturer's DO NOT ACCEPT Warranty Claims For Water Filters And Other Accessory Parts.
WE CANNOT ACCEPT Returns on Used - Installed or Opened Water Filters and Accessory Parts.

Payment Options:
D&D Appliance Parts gladly accepts Mastercard & Visa Credit Cards with our secure on-line shopping cart. We also accept PayPal.
How to order:
Phone: 1-(941)639-1978 Call 9am-Noon / Monday - Friday / Eastern Time

Sorry , we cannot accept C.O.D. orders.

WEBSITE PRICING AND INFORMATION:

PRICES SUBJECT TO CHANGE WITHOUT NOTICE!
IN THE EVENT THAT A PART(S) IS ORDERED, & THE LISTED PRICE OF A PART(S) HAS CHANGED, WE WILL NOTIFY YOU (CUSTOMER) PRIOR TO PROCESSING YOUR ORDER!
• Use of this site does not constitute the right to purchase from us, nor do we consider ourselves obligated to sell.
• D&D Appliance Parts.com does not accept any liability for any information - or - missed information obtained from this website.
• Part descriptions & Prices on this website are believed to be accurate at the time they were placed on the website.
• Changes may be made at any time without prior notice.