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Parts Return Info

RETURN POLICY
RMA FORM:
Return Merchandise Authorization

1) Print Form         
Click Here for Form
2) Fill Out Form
3) Send us Properly Filled out Form with Returned Merchandise
OUR RETURN POLICY IS LISTED ON THE RMA FORM

REFUNDS CAN TAKE UP TO 3 WEEKS TO PROCESS!
Due To Distributor Restrictions, It Can Take As Long As 3 Weeks To Process Refunds To Your Credit Card!

OUR WARRANTY REPLACEMENT POLICY IS LISTED ON THE RMA FORM
NO REFUNDS GIVEN AFTER 30 DAYS FROM ORDER SHIP DATE:

Our Mailing and UPS Address is on the RMA Form.
Sorry, No Part(s) Returns Will Be Accepted After 30 days From Date of Shipment To Customer.
PARTS RETURNED AFTER 30 DAYS ARE TO BE CONSIDERED FOR WARRANTY REPLACEMENT ONLY!!

NON-REFUNDABLE PARTS:
We Do Not Accept Returns On Parts that have been Attached, Installed or Damaged by Customer!
THOSE PARTS MIGHT BE CONSIDERED FOR WARRANTY REPLACEMENT ONLY!!
Special Order Parts are Not Refundable!

WARRANTY LIMITS PER BRAND:
GE - 1 Year From Date of Shipment To Customer.
WHIRLPOOL - 90 Days From Date of Shipment To Customer.
MAYTAG - 90 Days From Date of Shipment To Customer.
FRIGIDAIRE - 90 Days From Date of Shipment To Customer.
ALL OTHER BRANDS - 90 Days From Date of Shipment To Customer.

PARTS DAMAGED IN TRANSIT:
If You Receive a Part(s) that has been Damaged in Transit:
1.) Immediately Contact the Shipping Company (UPS, Fed-Ex, USPS) with Your Information.
2.) Contact Us via Email of Phone (888)575-8135 Between The Hours Of 9am-1pm Eastern Time Monday - Friday (Have your order information on hand)
3.) Once the Damage Claim Process has been Started, We Will Make Arraignments To Have A Replacement Part(s) Shipped to You.

WE DO NOT ACCEPT THE FOLLOWING TYPE OF RETURNS:
1.) For Parts Damaged By The Customer.
2.) Shipped to us By The Customer (that have been damaged in transit to us!)
Customer is Responsible For item(s) Once they Receive them from us!
INSURE YOUR RETURNS AND PACK THEM ACCORDINGLY!

WATER FILTER / ACCESSORIES NOTE:
As of January 1st. 2006, Water Filters Are Now Classified As An Accessory Part Which Means:
The Manufacturer's DO NOT ACCEPT Warranty Claims For Water Filters And Other Accessory Parts.
WE CANNOT ACCEPT Returns on Used - Installed or Opened Water Filters and Accessory Parts.