Before 15 Days:
Part(s) Returned Within 15 Days of Date of Shipment To Customer.
You can return any Un-Used - Un-Installed - Un-Opened part (In Original Packaging) within 15 days from invoice date for a refund (excluding 6% of Total for Transaction Fees and our Shipping & Handling costs) Minimum charge $5.00.
A 20% Restocking Fee will apply along with our shipping & handling costs if a similar part is not reordered.
Between 16-30 Days:
You can return any Un-Used - Un-Installed - Un-Opened part (In Original Packaging) within 16 to 30 days From Date of Shipment To Customer for a refund (excluding 10% of Total for Transaction Fees and our Shipping & Handling costs) Minimum charge $5.00.
A 30% Restocking Fee will apply along with our shipping & handling costs if a similar part is not reordered.
Our Mailing and UPS Address is on the RMA Form.
Sorry, No Part(s) Returns Will Be Accepted After 30 days From Date of Shipment To Customer.
WARRANTY REPLACEMENT ONLY!! (Read Below).
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NON-REFUNDABLE PARTS:
We Do Not Accept Returns On Parts that have been Attached, Installed or Damaged by Customer!
WARRANTY REPLACEMENT ONLY!! (See Below)
Special Order Parts are Not Refundable!
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PART(S) RETURN FOR WARRANTY REPLACEMENT:
This is When:
Part(s) Have Failed As Per Manufacturer Warranty!
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WARRANTY LIMITS Per Brand:
GE - 1 Year From Date of Shipment To Customer.
WHIRLPOOL - 90 Days From Date of Shipment To Customer.
MAYTAG - 90 Days From Date of Shipment To Customer.
FRIGIDAIRE - 90 Days From Date of Shipment To Customer.
ALL OTHER BRANDS - 90 Days From Date of Shipment To Customer.
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Parts Damaged In Transit:
If You Receive a Part(s) that has been Damaged in Transit:
1.) Immediately Contact the Shipping Company (UPS, Fed-Ex, USPS) with Your Information.
2.) Contact Us via Phone 9am-1pm Eastern Time (Have your order information on hand)
3.) Once the Damage Claim Process has been Started, Another Part(s) Will be Shipped to You.
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WE CANNOT ACCEPT ANY PART THAT HAS BEEN INSTALLED, ATTACHED, OR USED!!
We Do Not Accept Returns:
1.) For Parts Damaged By The Customer.
2.) Shipped to us By The Customer (that have been damaged in transit to us!)
Customer is Responsible For item(s) Once they Receive them from us!
INSURE YOUR RETURNS AND PACK THEM ACCORDINGLY!
WATER FILTER / ACCESSORIES NOTE:
As of January 1st. 2006, Water Filters Are Now Classified As An Accessory Part Which Means:
The Manufacturer's DO NOT ACCEPT Warranty Claims For Water Filters And Other Accessory Parts.
WE CANNOT ACCEPT Returns on Used - Installed or Opened Water Filters and Accessory Parts.
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